Refund policy

As we prioritise the freshness and quality of our seafood products, we regret to inform you that all seafood purchases are non-refundable. 

Seafood, being a highly perishable product, requires careful handling and preservation to maintain its integrity. Once the seafood products have been purchased, they are immediately subject to environmental conditions that can affect their freshness and safety. Therefore, to ensure the highest standards of quality and hygiene, we are unable to accept returns or provide refunds for seafood purchases.

We understand that customer satisfaction is paramount, and we strive to provide the best possible service and products. In the rare event that you encounter any issues with your order, such as damaged or incorrect items, please contact our customer service team immediately for assistance. We will do our utmost to address your concerns and provide a satisfactory resolution.

Thank you for your understanding and cooperation. OrderSeafoodSg -Management