FAQs

Here’s a selection of our frequently asked questions

GENERAL FAQs

  • How can I contact customer service?

    You can contact our customer service support team through

    EMAIL : Orderseafoodsg@gmail.com

    PHONE/WHATSAPP : +65 8028 8060


    Customer service operating hours :

    Tuesday - Sunday

    10:00AM - 10:00PM

    [Unless stated]
    Urgent matter enquiries will still be responded to If it’s past 10PM

    (Our daily operating hours) 

  • What are your payment methods?

    Our current payment methods includes :

    • Paynow/Paylah
    • Mastercard
    • Visa

  • What is your operating hour?

    Our working hours are from :
    Tuesday to Sunday

    08:00AM - 10:00PM
    [Unless Stated]

  • Can I bargain with every products?

    Unfortunately, due to the nature of daily fluctuations in seafood prices, not all products are eligible for bargaining. However, items available for negotiation may also vary periodically.

  • Do I need to sign up for an account to start ordering?

    While signing up is not required to place an order, we highly recommend creating an account. Doing so allows you to easily access your order history and receive exclusive promotional updates.

  • What’s the differences between a Steak and Fillet cut?

    The main differences between a steak and fillet cut are, steaks typically includes a section of It's center bones along with the meat whereas fillets usually are boneless.

    Steak cut would be suitable for braising where the bone marrow will be released and for fillets its more suitable for younger crowd as it contains lesser bones

  • There is products that i'm interested but is not listed on your site, can you source them for me?

    If there’s an item not listed on our website that you’re interested in, you can get in touch with our customer service team and we’ll do our best to source them and provide you with a prompt response.

DELIVERY FAQs

  • Is there any delivery charges?

    For orders below $70, there’s a flat islandwide delivery fee of $10.

    All orders over $70 qualify for FREE delivery.

  • When can I expect my delivery?

    We offer deliveries 6 days a week from :

    Tuesday to Sunday
    11:00AM - 7:00PM


    Next Day Delivery on all orders placed by 9:00PM (cut-off time).
    Unfortunately, we do not currently offer same-day delivery.

  • Is there a delivery time slot selection / Can I request for my own delivery timing preference?

    While we currently don’t offer specific time slot selections other than our standard delivery time-range provided.


    You may include your preferences in the remarks section during checkout. While we’ll do our utmost to accommodate your requests, we cannot guarantee that every request made can be fulfilled due to our delivery partners daily route-planning discretions.

  • What happens if there is no one around to collect my order?

    In the event that you are unavailable to receive your order, please inform us prior. We highly encourage all customers to arrange for someone to receive orders physically at the delivery address on the selected delivery date.

    Our delivery personnel will attempt to contact you and wait for 5 minutes.

    Your order will be left outside your vicinity/doorstep, a picture will be taken for proof of delivery and will be sent to you. If we are still unable to reach you.

    Alternatively, we can leave your order with your neighbours upon request.

    Please note that OrderSeafoodSG is not liable for any accidental losses or damages to orders left unattended.

  • Can I change my delivery address/date after placing order?

    Yes! You may request a change of delivery address after placing your order by contacting our customer support team, please provide us with your : 

    1. Name
    2. Order ID [#0000]
    3. Updated delivery date / address


    For urgent amendments (i.e, less than 24 hours prior to the selected delivery date), please call us directly.

  • What should I do if my delivery did not arrive?

    If you did not receive your delivery on the shipping date you’ve selected, please contact our customer service immediately with your :

    1. Name
    2. Order ID [#0000]

    and we’ll promptly address the issue for you.

  • What happens if I encounter a delayed delivery?

    In the rare event of unforeseen circumstances like adverse weather, traffic or high order volumes causing delays, rest assured that we prioritize quality and freshness.


    Your order is meticulously packaged in a styrofoam box filled with ice, ensuring it still remains in peak condition upon arrival.

ORDERS FAQs

  • Is there any Minimum order requirement?

    There’s no minimum order requirement! However, orders below $70 will incur a $10 delivery fee.

  • Can I return my item?

    Unfortunately, due to the perishable nature of our products and food safety regulations, we are unable to accept any returns.

  • I received missing items from my order what should I do?

    If any items are missing from your order, please contact our customer service team immediately with the following details :

    1. Name
    2. Order ID [#0000]
    3. Specific missing item.


    Our team will promptly investigate, check our packing room camera to see what went wrong and will gladly assist you to resolve the issue.

  • I noticed a fishy scent from your products, should i be concerned?

    No need to worry! Our fresh seafood is cut to order and packed with care by our teams on-site to ensure maximum freshness. We use an ice blend to maintain the appropriate temperature during transit, which may create a fishy smell upon arrival. Simply remove your seafood products from the box, wash it, and refrigerate it right away.

  • Can I add-on items to my order if I've already made payment?

    Absolutely! Simply just reach out to our customer service team and provide us your

    1. Name
    2. Order ID [#0000]
    3. Items you want to add on

    and we'll send you an invoice for any additional items.

    Please note that your order additions will only be confirmed after we receive your payment.

PRODUCTS FAQs

  • What is your packing procedure?

    Upon receiving your order, each seafood item is meticulously inspected for quality control. Skilled fish cutters then proceed to process your items according to your selected preferences. After washing and cleaning, the seafood is vacuum-packed to seal in freshness before being placed in a foam box filled with ice for shipment.

  • How should I store my seafood products?

    Wash all packages before storing. For items intended for consumption within the next day, store them in the chiller section, where they can be kept for up to 3 days.

    For products not immediately needed, you can store them in the freezer compartment, where they can be kept for up to 2 weeks.

  • I noticed a discrepancies in your product descriptions & the item I received?

    As the majority of our seafood is wild-caught, there may be variations in appearance. However, we make every effort to ensure that items match the description provided and fall within the correct weight range. Please note that some items may come in mixed shape & sizes.

  • Will you clean the seafood?

    All orders are meticulously prepared, which includes scaling, gutting, and cleaning. You can expect your seafood to arrive well-prepared and ready to enjoy.

  • Do you provide slicing services for fillets?

    Yes! We do, however slicing services is only available on certain fillets. You may view & select them on our product page.

  • Can I request for custom cutting?

    Yes! You may specify your preferred cutting style in the remark section during checkout. While we strive to fulfil all requests, there may be occasions due to manpower constraints that will not allow us to fulfil them.